When determining how many invitations you will need to order, be sure to account for addresses rather than individuals. Additional reprints are costly after your design is approved and printed, it is best to determine your needed quantity and then add 20% extra for last minute additions and keepsakes before placing your order. Once your order is placed we cannot reduce the quantity. Timelines increase by 1 to 2 weeks if calligraphy addressing, ribbon or other embellishments are included in your order.
Semi-custom Invitations FAQ
Yes, you may request that your order be rushed. Please contact us as soon as possible with your requested completion date. If your desired date is possible, an additional fee will be added to your total to accommodate the rush order.
Please send us an email right away regarding your order. Additional orders will incur additional setup costs and shipping if the invitations from the initial order have already been printed and/or shipped. Client agrees that the quantity provided at the order is priced accordingly and any additions to the quantity prior to printing will incur additional costs including but not limited to costs per unit, shipping, and printing setup costs. After the project has been sent to print, the client agrees to pay additional shipping, printing and setup costs required for additional units.
Unfortunately, we cannot reduce the quantity of the invitations once ordered. Please make sure that you order the right amount of invitations before you submit the payment for them.
Yes, that is possible. Please send us a message via the Contact Form with specifications of your customization so that we can email you back with a quote.
If it is The Rushing Water’s mistake, we will re-write and ship it for free depending on our availability. If we are for any reason unable to do so, we will refund the charge for envelope addressing for the number that was incorrect. But if it is the client’s fault, the regular envelope calligraphy charges will be charged plus the shipping.
The Rushing Water Calligraphy retains rights to the designs that they create. If you would like to get exclusive rights to the designs, please inform us and we will provide you with an appropriate quote. We also retain the rights to post your invitations and wedding paper on social media. If there is an issue with posting your invitations and wedding paper on social media, please let us know beforehand.
Yes, we love working with couples all around the world!
For products coming from our shop, our products are shipped via Royal Mail for the United Kingdom Orders, and various postal services for international orders. If express shipping is selected, we will be using DHL/Fedex. Tracking information might not update right away, so please be patient and it usually will include more information after 1-2 business days. Customs/duties/taxes may be charged to customers at the discretion of the border officials, and this is beyond our control. The customer is liable to pay the custom/duties/taxes.
The items are in GBP.