Terms and Conditions
100% of the invitation fees are due to confirm order. Once paid, within 7 business days, the client will receive an email from the artist for content of their invitations. This project is now considered processed, and is at the “Content required” status. The client will need to complete the form, and make the decisions for designs, content, add-on’s before any work can be started on their invitations. The artist will review the completed form and advise of any additional charges or changes that may be required. Once the client and the artist have agreed on the content, the project will now move to the “Design work” status. The artist will provide 1 design proof based on the content and design decisions provided by the client. The artist will provide the design proof to the client. There is one minor revision round included. The minor revision round includes a one-time list of text (not calligraphy) and layout changes, within the limits of the semi-custom design selected. The artist reserves the right to provide limitations for the invitation layout. The client will provide any changes requested in the one minor revision round at one time. The artist will provide a revised design proof for approval. The client agrees that there is an additional fee of £100 per design proof charged to the client for text after the revised design proof has been sent to the client. All other revisions, such as layout, illustrations, redrawing, and/or calligraphy styles, will be quoted and charged depending on the work required. Once the artist has provided 1 design proof, the “Design work” is considered completed. Once the design proofs and included revision rounds have been completed, the client approves the work. This is considered “Approved work”, when the items have not yet been sent to print. Client agrees to pay the Artist an additional fee, to be negotiated separately for changes requested after the project is at the “Approved work” status but have yet to send the project to print. The client agrees to pay Artist for any additional work performed and also agrees to accept Artist’s good faith estimation. Once the project has been sent to print, the project is now in the “Printing work” status. The client agrees to pay the artist additional fees, to be negotiated separately, for changes requested and/or additional printing and shipping expenses. The client also agrees that any additional printing and/or changes would mean additional time before the project is printed and completed. In general, most printing methods on paper will require 3-4 weeks, but additional time would be required for unique materials and printing methods. The client will be advised of this estimate for unique materials and printing methods prior to printing work. Once the project has returned from the printer, the Artist will accomplish any additional assembly work such as calligraphy addressing, ribbon tying, invitation assembly, etc. In general, invitations less than 125 pcs will require 1-2 weeks, but additional time would be required for higher quantities and unique materials and assembly methods. The client will be advised of this estimate prior to printing work. Once the assembly has been accomplished, the project is considered “Finished project”.
The hand-crafted nature of letterpress creates slight variations from one printed piece to the next. Any slight irregularities are not flaws, but the result of the artisanal process of working with a century old, antique printing press. Letterpress inks are transparent, the paper color beneath will show slightly through the print. This creates the soft, matte appearance we love! We strive to represent the colors shown on our website as accurately as possible, but we cannot guarantee that the printed color will look exactly like the screen color.
With all printing there may be some color variations from what you have seen on screen to what the final product looks like and previous orders. This is due to the nature of CMYK printing and the bulk-run printing system. There will be no reprints at the expense of The Rushing Water. A small extent of minor offset might happen due to the bulk-run printing system. There will be no reprints at the expense of The Rushing Water.
Our calligraphy is handwritten, please note that there will be slight letter form and placement variances throughout. Names, words or phrases will vary depending on the letters and length. Each hand addressed/named envelope will vary depending on the letters, the length and arrangement of names, street names, city, and state lengths.
We cannot guarantee the papers, envelopes or embellishments displayed on our website will be available from our suppliers, particularly during peak seasons. If your selections are unavailable we will notify you and present you with alternative options of the same quality. To ensure paper availability for our Semi-Custom clients, we work with a number of paper suppliers whose product aesthetic may vary slightly from the example photos on our website.
Our services are offered on a first come, first served basis. Occasionally, we may become fully booked and unable to accept new orders. We recommend placing your order as early as possible to secure your place in our production schedule. In the event that an order is placed that we are unable to fulfill a refund will be given.
Pricing on our website represents the full retail price in GBP and does not include applicable taxes. All prices listed on our website are subject to change without notice. In the event that items on the website are priced incorrectly, we retain the right to cancel and refund any orders placed for the products listed at the incorrect price.
Returns, Exchanges & Cancellation
Cancellation fees are due based on the amount of work completed. The client agrees to accept Artist’s good faith estimation of how much work as been completed. In general, “Design work” comprises of 50% of the invoice, and “Printing work” comprises of 50% of the invoice. The entire order invoice is refundable only when the project is not yet processed, before the “content required” status has taken place. Once the artist has sent the content form to be filled out, 10% of the entire invoice is no longer refundable. Once the artist has received the content form back from the client, 20% of the entire invoice is no longer refundable. Once the artist has begun the design work, whether or not the first design proof has been sent, whether or not there has been any revision rounds, 50% of the entire invoice is no longer refundable. Once the artwork has been approved and the items are sent to print, 100% of the entire invoice is no longer refundable. Once the project has been printed and assembled, 100% of the entire invoice is no longer refundable. Once the project leave the artist’s studio for shipping, the artist is not responsible for any loss, delay, or damage to the product. The client is responsible for all shipping, custom and duties fees. Shipping charges will be charged once items are shipped. Due to the handmade nature of our projects, our projects are not eligible for return, exchange or refund. If it is determined that there is an error on the artist side, due to printing, depending on the schedule the artist will pay for reprint and the shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Client agrees to accept the artist’s good faith estimation on how much will need to be refunded. If is determined that there is an error on the artist side due to handwritten portions, depending on the schedule, the artist will rewrite the work and pay for shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Again, the client agrees to accept the artist’s good faith estimation on how much will need to be refunded.
All designs, images, artworks and products presented in this website or in the products that you purchase are the sole property of Plume Calligraphy unless indicated otherwise. All artwork, images and designs used during the proofing process are the sole property and copyright of Plume Calligraphy. These designs, images and artworks may not be used for personal use, reproduction, the creation of derivative works, or any other purpose. We retain the right to post your invitations or wedding goods on our website and social media.